Job Description

We are looking for skilled professionals to join our Implementation Team at Tamtech International to help deploy our Hospital Management System (SIM-RS) to a new client (hospital). As a Backend Developer, you will play a key role in customizing and implementing the system based on client needs. This project is expected to last for approximately 3 months, with a focus on delivering a scalable, reliable, and efficient solution. You will collaborate closely with a multi-functional team, including front-end developers, QA, and the project manager, to ensure successful implementation and client satisfaction.

Requirements:

• Provide prompt and effective support to clients, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience.

• Manage the helpdesk system, responding to client queries, and providing timely resolutions to issues.

• Collaborate with Product & Tech teams to ensure swift and effective problem resolution.

• Gather client feedback on the system's performance, user experience, and any areas for improvement.

• Communicate feedback to internal teams to contribute to ongoing product enhancements.

• Monitor subscription renewals and proactively engage with clients to secure renewals.

• Implement strategies to enhance client retention and satisfaction.

Qualifications:

• Associate's degree in any related field.

• Proven experience in client support, helpdesk management, or a related field.

• Strong interpersonal and communication skills to effectively interact with clients.

• Familiarity with healthcare industry practices is advantageous.

• Ability to thrive in a collaborative and fast-paced startup environment.

• Fully available for work on-site at Tamtech International office in Yogyakarta.

Benefits:

• Comfortable Home-Office

• Well-stocked pantry

• Daily complimentary lunches